27 2025 年度报告 ANNUAL REPORT 2025 客户服务 CUSTOMER SERVICE 2025年，中国信保95387统一智能客户服务平台持续发挥实效。全年接听来 电2.5万通，开展外呼服务超70万通；处理客户需求1.5万件，平均1个工作 日内办结。 In 2025, SINOSURE’s 95387 Integrated Smart Customer Service Platform continued to deliver tangible results. The platform handled 25,000 inbound calls and over 700,000 outbound calls throughout the year. Additionally, it processed 15,000 customer requests, achieving a 100% completion rate within one business day on average. 全年接听来电 2.5万通 Totally 25,000 calls were received
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